Privacy Policy
Legal disclaimer
At Kelie Cares Homecare Services (“we,” “us,” or “our”), protecting your privacy is a priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services, visit our website, or communicate with us.
We collect information necessary to provide personalized and high-quality care. This may include your personal details such as name, address, phone number, email, date of birth, and emergency contacts. We may also collect health-related information like medical history, medications, care preferences, and mobility needs, but only with your voluntary consent and as needed to deliver appropriate care. Additionally, we collect payment information for billing purposes and insurance processing. Communication data, including emails, phone calls, and messages exchanged with our staff, are also recorded to ensure excellent service. When you visit our website, we may collect data such as IP addresses, browser type, pages visited, and usage patterns through cookies and similar tracking technologies.
Your information is used primarily to provide, coordinate, and improve our homecare services tailored to your unique needs. We use it to communicate with you and your authorized contacts, process payments, comply with legal requirements, and enhance our website and services through data analytics. From time to time, we may send you service-related updates, appointment reminders, or promotional materials, but you can opt out of marketing communications at any time.
We do not sell or rent your personal information to any third parties. However, we may share your information with authorized caregivers and healthcare providers directly involved in your care, as well as with third-party service providers who assist with billing, information technology, or administrative tasks, all under strict confidentiality agreements. We may also disclose information to law enforcement or regulatory agencies when required by law or to protect the safety of individuals. If necessary, we may share your data with legal representatives or family members, but only with your consent.
To protect your information, we implement physical, administrative, and technical safeguards designed to prevent unauthorized access, alteration, or disclosure. Our staff receives training on maintaining confidentiality and privacy standards. Depending on your location and applicable laws, you may have certain rights regarding your personal information. These rights include accessing and correcting your data, requesting restrictions on its use or disclosure, withdrawing consent where applicable, and requesting deletion of your information within legal limits. You may also request a copy of this Privacy Policy and any updates.
Our website uses cookies and similar tracking tools to improve user experience and analyze traffic. You have the option to manage or disable cookies through your browser settings. Please note, our services and website are not intended for children under the age of 13, and we do not knowingly collect personal information from minors without parental consent.
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on our website with the revised effective date. Continued use of our services after such changes constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us at:
Kelie Cares Homecare Services
250 East 5th Street, Cincinnati, OH 45202
Phone: (727) 221-8358
Email: info@kesliecares.org